Robert-Bruce Giddens 11 Palermo Street Laguna Niguel, California 92677 949 842 8649 brucegiddens@cox.net Summary: Technical Writer, Editor, Help Author, and Instructional Designer. Offering over ten years experience in technical writing, editing, website design, and courseware development. Work Experience Sr. Technical Writer 05/2006 - 12/2006: Wonderware, Lake Forest, CA Reorganized, rewrote, and updated user manuals and online help for manufacturing simulation and control software. Worked with subject matter experts, developers, and QA analysts to learn, operate, and document new applications and communication servers. Used Framemaker 7.2, WebWorks Publisher, MS Word, SnagIt, Visio, Rational ClearQuest, And Adobe Acrobat. Technical Writer, Editor, and Help Author 10/2004 - 04/2006: Toyota Financial Services, Torrance, CA Creating online help, user manuals, and systems letters for finance and insurance management applications. Proposed and implemented online help authoring with RoboHelp and RoboSource Control, for software documentation projects. Reorganized and updated department website by collecting content, adding and color coding topics, adding project snapshot pages, and adding navigational elements to enhance the Toyota Financial Services intranet website. Designed and created presentation materials. Organized and documented technical writing group workflow practices and procedures. Created MS Word macros and templates to expedite productivity. Worked with subject matter experts and developers to make improvements to application user interfaces. Crafted corporate level communications. Created presentations on Structured Writing, Styles in MS Word 2003, and Technical Writing. Trained and mentored other writers. Instructional Designer, Editor, and Technical Writer 11/2003 - 10/2004: Disneyland Resort, Anaheim, California Developed, updated, and illustrated maintenance training documents. Photographed and illustrated mechanical assemblies and components. Wrote mechanical description of registered attractions and components. Created cognitive and performance training materials. Increased team productivity by creating macros and toolbars. Edited the work of other team members. Used instructional systems design and information mapping methodologies. Web Developer, Technical Writer, and Editor 4/2003 - 11/2003: Information Recasting Services, Laguna Niguel, CA Created aerospace Component Maintenance Manuals. Created advertising brochures and web sites, IT Administration Guides, and company newsletter. Technical Writer, Editor, and Illustrator 10/2000 - 5/2003: C&D Aerospace, Huntington Beach, CA Wrote and illustrated ATA-2000 component maintenance manuals, service bulletins, parts information letters, service information letters, information bulletins and engineering orders. Web Developer, Technical Writer, and Editor 2/1999 - 10/2000: Self Employed, Laguna Niguel, CA Provided web design and development, technical writing, editing and publication design services to various companies. Edited and updated automotive maintenance manual for Nissan. Technical Writer 2/1991 - 2/1999: Fluor Daniel, Aliso Viejo, CA Provided technical writing and communications services as required. Responsibilities included client interface, presentations, courseware development and training, procedures writing, plant layout, supervision, planning, estimating, detailed design, construction support, scheduling, and progress reporting. Designed, developed, and narrated AV presentations for corporate personnel. Edited, and rewrote portions of the Underground Piping Design Guide. Conducted client and subcontractor presentations. Designed and produced presentations for client review meetings. Sourced and published safety topics for use in creating safety presentations. Researched, collected, and published project activity lists, work descriptions, and checklists. Collected and disseminated information and assembly practices for piping systems. Researched and collected applicable ISO 2000 standards and code regulations. Interfaced with client and construction representatives. Participated in project planning and management meetings. Conducted site surveys and provided construction support. Supervised the piping design effort for several projects. Planned work loads and directed the design of piping drawings. Arranged and designed numerous major industrial facility units. Courseware Developer, Editor, and Technical Writer 2/1987 - 2/1991: Self Employed, Laguna Niguel, CA Recruited and supervised courseware developers to design and produce training documents for the new Federal Telephone System, FTS2000. Provided technical writing, editing, and book design services to various computer companies. Created operations, fault isolation, and maintenance manuals. Designed, developed, and illustrated operations, diagnostics, physical planning, and installation manuals for a front-end communications processor for Amdahl. Wrote a marketing brochure and product description for GE Fanuc manufacturing software. Designed and developed a user guide and index to 120 CNC programming manuals. Documented functional test plans and procedures for the USAF WorldWide Information System Local Area Network (WISLAN). Marketing Consultant, Courseware Developer, Technical Writer, and Trade Show Project Manager 2/1978 - 2/1987: McDonnell Douglas Automation Company, Long Beach, Ca Provided technical and copywriting support to the software marketing and sales departments. Planned, produced and conducted a series of marketing and training seminars and numerous classes. Planned, produced and conducted a series of large and small tradeshows for software applications. Increased department revenues by 50%. Wrote user manuals, reference manuals, and quick reference guides for CAD applications. Conceived and produced audiovisual programs, product brochures, press releases, and press conferences. Professional Development B.S. In Business Management, Pepperdine University, Malibu, CA MCP Certification In TCP/IP Member Society for Technical Communication Skills AutoCAD ClearQuest Dreamweaver Excel Fireworks Flash FrameMaker HTML InTouch IsoDraw PhotoPaint Photoshop ProjectServer Publisher RoboHelp X5 SnagIt Visio Vision WebWorks Word Robert-Bruce Giddens 11 Palermo Street Laguna Niguel, California 92677 949 842 8649 brucegiddens@cox.net