OCSTC

How Technical Communicators Can Apply User-Centered Design

If you were asked to lead a large project team, how would you do it? Carolann Kowalski  had to do this at Edmunds.com. Don't miss her enlightening and practical presentation in which she will share how she applied User-Centered Design (UCD) and Knowledge Management (KM) techniques to face this challenge. Carolann will provide an introduction to UCD and KM, and describe how she led the adoption of these processes and concepts. Core principles include interviewing to understand the problem, ideating to create many solutions, iterating on that approach, and creating a lean implementation plan.

About the Speaker

Carolann Kowalski is the Director of Knowledge Management at Edmunds.com. Prior to her tenure at Edmunds.com, Carolann worked for 7 years in several technical communication roles creating both online and print documentation in industries including Nanotechnology, healthcare, and mortgage. Carolann graduated from UC Santa Barbara with a B.S. in Biopsychology and a Minor in Professional Writing, emphasis in Technical Communication. Carolann is also a Certified ScrumMaster (CSM). She lives in Redondo Beach and spends her free time cooking, reading, and training her two rescue mutts Koda and Stella.

http://www.linkedin.com/in/ckowalski